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Our primary coverage is all of Tamil Nadu — we have field presence in every district including Chennai, Coimbatore, Trichy, Salem, Tirunelveli, Tuticorin, Erode, Vellore, Dindigul, Thanjavur, Kanyakumari, Theni, Virudhunagar, Ramanathapuram, Sivaganga, Karur and Namakkal. For client assignments, we extend operations into neighbouring Kerala and Karnataka.

We offer three engagement models depending on the portfolio: (1) Success-fee / no-recovery-no-fee — typical for NPA and write-off portfolios where we charge only a percentage of recovered amount. (2) Fixed monthly retainer — for ongoing managed-service engagements with banks / NBFCs. (3) Per-case fee — for field verification, skip tracing, and one-off enforcement matters. Exact commercials are shared in the written proposal after the consultation call.

Yes. Every field officer is certified as a Debt Recovery Agent under the IIBF DRA programme. They carry photo-identity cards, undergo periodic refresher training on RBI Fair Practices Code, and every visit is audited by our compliance team.

Three layers: (1) every tele-call is recorded and audited against FPC norms, (2) every field visit is GPS-stamped and randomly sampled for quality review, and (3) we have a dedicated compliance team that is separate from operations and reports directly to management. Any complaint — from a customer, client or third party — triggers an immediate recording / log audit with root-cause analysis.

For pre-legal cases (0–90 DPD), 30–60% recover in the first 30 days and the majority of resolvable cases close within 90 days. NPA and write-off cases that require skip-tracing, legal action or repossession typically take 90–180 days. Very complex matters involving court decrees or multi-party disputes can run longer — we commit to clear milestone-based timelines in every engagement.

Absolutely. Daily MIS at case level, weekly portfolio review reports, monthly in-person review meetings, and on-demand access to call recordings and visit logs. Our default setting is “more transparency than you need” — clients tell us what to stop sending, not what to start.

Yes. While our managed-services practice is built for portfolios, we regularly handle individual cases for private lenders, businesses with trade-receivable problems, and individuals with cheque-bounce matters. No minimum volume — one case is as important as a thousand.

Yes. Any lawful monetary claim backed by documentation — B2B trade receivables, rent arrears, joint-venture disputes, promissory notes, vendor payment disputes — falls within our practice. If there is paper that proves the debt and a lawful path to recovery, we can help.